When we don’t get it right first time
We intend to provide you with a high level of customer service at all times. However, if you are unhappy in any way, please contact:
The Compliance & Technical Support Manager
Solar Accountants
No.1 Lakeside
Cheadle Royal Business Park
Cheadle
Cheshire
SK8 3GW
Tel: 08700 62 92 12
Fax: 08700 62 92 01
Letters will be acknowledged within five business days of receipt. You will be advised of the person who will be dealing with your concerns and when you can expect to receive a response. We aim to provide you with a full written response to the matters you have raised within 20 business days. However, if the complaint is particularly complicated and warrants further investigation, you will be advised in writing that more time is required to provide you with a satisfactory response. We will contact you again no later than 8 weeks from the date the complaint was received with our final response.